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Our Board

Outward is governed by a committed voluntary Board of Trustees, who provide direction, leadership and oversight through their time and a wealth of experience and expertise which all supports Outward to be the successful and thriving charity it is today.


  • Jackie Ballard Chairperson
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    Jackie was born in Scotland, educated in Wales and has a degree in Social Psychology from the London School of Economics (LSE).

    She has had a varied career, including roles in social work and further education as well as political life. She has held elected office in four tiers of government – Town, District, County Council and Westminster.

    Since she left politics in 2001, she has led four charities of different sizes (£1m to £110m turnover) – the RSPCA, Action on Hearing Loss, Womankind Worldwide and Alcohol Concern. She was a (non-exec) board member of IPSA (Independent Parliamentary Standards Authority) from its inception until January 2013. In addition to her roles at Newlon and Outward Jackie is a member of the board of London Travelwatch

  • Joyce Saunds Board Member

    Joyce is Chief Executive of a charity providing supported housing services and in-house counselling for former rough sleepers and homeless people.

    She has extensive work experience across the sectors, specialising in governance audit and strategic planning. Joyce has a particular interest in support and enablement service provision for people with disabilities and people on the autism spectrum.

  • Nicola Bastin Board Member
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    Nicola joined the Outward Board in December 2020. She has been a member of the Newlon Board since February 2014, and chairs the People and Governance Committee. She is also a member of the Group Audit and Risk Committee.

    Nicola is experienced in quality improvement and operations in the public sector, while also being qualified in Human Resources. She was a senior civil servant for many years including setting up Jobcentre Plus and Her Majesty’s Courts Service. She now pursues a portfolio career across housing and health: and looks forward to contributing to Outward.

  • Eilish Kavanagh Board Member
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    Eilish is a qualified accountant, ACMA, with senior leadership experience in the commercial and charity sectors, from Nestle and Sotheby’s to Friends of the Earth. She has held senior Director roles overseeing all aspects of internal operations including Finance, HR, IT, Facilities as well as Strategic and Business Planning. Bringing these skills and experience together she has also led transformation projects enabling organisational improvement and excellence.

    She has a degree in Marine Biology from the University of Newcastle upon Tyne and a Masters in Environment, Society & Policy from the Open University.

    Eilish is also a non-executive Director of the Chartered Institution of Water and Environmental Management, the National Park City Foundation and the Schools Energy Cooperative.

  • Alan McNab Board Member
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    Alan was raised in Scotland and has a degree in Mathematics and Statistics from the University of Dundee. Early jobs in economics and pharmaceutical research were followed by a commercial and leadership career with Shell International, including leading strategy, delivery and change programmes in customer-focused businesses in the UK, Europe and globally. He now works as an independent management consultant advising on performance improvement and acquisitions.

    Alan’s career has provided him with a variety of skills including strategy development, management consultancy and financial, investment, change and programme management. He is non-executive director of a specialist UK software firm and has held several advisory and board director roles.

    Married to Sue, Alan lives in London and his interests include jogging, hiking, gardening, the theatre and watching football.

    Alan was attracted to Outward by its strong customer-led philosophy and its commitment to provide the services customers want in the way they would like them. From family experience he has seen the positive impact that quality-focused care provision integrated from various suppliers can have on individuals, families and communities. He believes passionately that being customer-led is the best way to succeed especially in today’s challenging times.

  • Shelley Joyce Board Member
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    Shelley joined the Outward Board in September 2014 and is currently taking a sabbatical from a two-decade corporate career in strategic communications and organisational change. She is pursuing a career change to work in the arts and non-profit sectors, and is also training to become a volunteer counsellor for Childiline.  During her professional life, Shelley has worked across multiple communication disciplines, including several years in public relations as well as marketing and employee communications, and has deep expertise in supporting organisations through complex transformation.

    Shelley is originally from Northern Ireland and studied International Business and Languages at Heriot Watt University, Edinburgh. She completed an MSc in Gender, Development and Globalisation at LSE in 2018, and has worked and lived in New York and France. She has a WSET Advanced certificate in wine and is currently learning Spanish. Her other interests include politics, art, yoga, live music and travel.

  • Zahra Maye Board Member

    Zahra joined the Outward Board in 2020. She is a Housing Related Support Commissioning Manager, responsible for undertaking all aspects of the commissioning cycle and delivering a strategically relevant and user-centred housing support function for those experiencing homelessness. Zahra has extensive work experience across homelessness and is committed to developing services with the people who use them, and is passionate about removing the barriers that keep people trapped in a revolving door of homelessness and dependency.