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Our Directors

  • Nicky Boland Chief Executive Officer
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    Nicky took over as Outward’s CEO and Newlon Housing Trusts Director of Supported Housing in November 2021 following the retirement of the previous long standing CEO, Peter Little.

    Nicky has worked in adult social care for over 30 years managing registered care homes and supported housing for people with a learning disability before moving over to a range of senior and executive quality assurance and business development roles. Nicky is proud to have progressed from a support worker to leading the organisation to future success as Chief Executive Officer.  Delivering caring yet empowering, inclusive services that truly meet people’s aspirations is the driving factor for Nicky in her new role.  Outside of her Outward role Nicky is a trustee for a London based homeless charity and a volunteer befriender.

  • Katie Gutheim Director of Care and Support
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    Katie studied social Pedagogy in Germany and has a background in education and children's services. Katie started out working in a care home as a student and has worked in learning disability services for the past ten years in the UK, supporting directly as well as holding local, operational and senior management roles.

    Katie has been in her current role since June 2016. She is the director of all learning disabilities services and the CQC nominated individual for Outward. Responsible for ensuring compliance, Katie is committed to bringing to life our mission to deliver high-quality personalised services for the people we support.

  • Lindy Shufflebotham Director of Human Resources and Business Support
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    Lindy has worked in care & support for over 30 years, holding a variety of senior management and executive roles. This has included working with adults with learning disabilities and mental health issues as a provider and latterly as a Health Commissioner where Lindy’s work focussed on people who are at risk of being detained in assessment and treatment units, finding community based alternative support to hospital care for people with behaviours that could be described as challenging. Lindy is now utilising her direct care and support experience and knowledge to ensure that Outward's business support functions including quality assurance, human resources, and marketing and communications effectively support our care, support, and housing management services in delivering excellent services. Lindy is a board member and safeguarding lead for Intoart- an arts organisation that works inclusively with people with learning disabilities in South London.

  • Emma Richardson Assistant Director of Housing and Facilities

    Emma has worked for registered providers for the past 18 years within both Supported and General Housing stock and specifically within the Newlon Group for last 14 years. Having moved from Newlon as an income officer in 2012,  Emma has progressed into various management roles within Outward. She is responsible for ensuring that all housing stock is of a decent standard, comfortable and safe.

    The Housing department work with a number of partner landlords across nine London Boroughs. Emma is responsible for the Housing department and all compliance in relation to rent collection, service charges, and buildings Health and Safety.

    She is committed to providing homes to tenants and service users that empower people to live independently.