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Deputy Manager – ASC Services

Key Information

Job Ref
Deputy Manager - ASC Services
Job Type
Closing Date
15th March 2024
Wood Street, London, E17
£29,021 per annum
Contract Hours


About Outward

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We strive to provide innovative and responsive housing and support services that promote choice and independence for people with a variety of needs including; young people, adults with mental health support needs, learning disabilities, autism and older people.

We are recruiting for an enthusiastic, motivated and committed Deputy Manager, with experience of working with adults with a learning disability/autism and complex needs to join Outward.

This is an exciting opportunity to utilise your skills to support the Team manager in coaching and mentoring the staff team, and also embedding high standards in the running of the service. The successful candidate will be working alongside frontline staff to support the skills building needed to increase the independence of people with autism and/or learning disabilities and behaviours of concern. Responding to the Transforming Care agenda this service is providing a real opportunity for people to thrive and enjoy a good quality of life, as active and valued members of their community.

Outward’s autism and PBS specialist services have a strong reputation across London, where we support people to live full and active lives, with support designed around the person’s personal ambitions and choices. PBS training will be provided to develop the successful candidate into a PBS coach, and you will be working closely with our Positive Behaviour Lead to create a culture that promotes Positive Behaviour and Active Support values and practice. The role involves teaching people new skills and ways of communicating which reduces behaviours of concern.

About the role

  • You will work within the values and spirit of Outward to engage, enable and empower people to achieve their goals and ambitions within a person centred approach. You will be striving to promote individual choice, independence and self confidence in people
  • You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders.
  • You will develop, coach and mentor a positive and resilient team of support workers to deliver high quality and personalised support and embed a culture of positive behaviour support.
  • You will be responsible for ensuring support is delivered innovatively, flexibly and on a person centred basis to meet the needs and outcomes of the people supported.
  • You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.
  • You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want.

About You

  • Experience of managing a service for people with a learning disability/autism and complex needs including behaviours of concern is essential
  • A qualification in Positive Behaviour Support Coaching (BILD accredited), or a willingness to gain the qualifications within the first 3 months of employment is essential.
  • You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support.
  • You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers.
  • You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff.
  • Experience of carrying out needs assessments and creating support and risk management plans for people with behaviours of concern. And be committed to include the person, and their circle of support at all times.
  • A commitment to providing high quality, personalised active support
  • Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making.
  • You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want.
  • Knowledge of managing a budget is desirable

Outward has a comprehensive selection of benefits including:

  • Comprehensive Learning & Development Programme
  • Computing Scheme
  • Credit Union Scheme
  • Cycle-to-Work Scheme
  • Death in Service Benefit
  • Health Assured – Employee Assistance Programme
  • Eye care Vouchers
  • Flu Jab Reimbursement
  • Long Service Awards
  • Pension Scheme
  • Refer-a-Friend Scheme
  • Blue Light Card

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application form detailing how by referring to the job description and person specification. You can do this by following the link below:

The closing date for all applications is on Friday 15th March 2024

Interviews will be held week commencing 25th March 2024

If you would like further information about Outward then please visit our website at

Outward is committed to equality and diversity and welcomes applications from all sections of the community.