Key Information
Description
About Outward
For more than 40 years, Outward has provided high-quality support and care services to vulnerable people in London. We believe in engaging, enabling, and empowering the People We Support to make positive choices and live the lives they want. Care is at the very heart of everything we do.
About the Role
We’re looking for a proactive and knowledgeable Care & Support Digital Technology Officer to join our team. This role is integral to enhancing our care delivery through digital transformation. You will lead the development and support of essential systems like Sona Time-Management and a new Care Planning system, working closely with our Care & Support staff to ensure these tools are effective and user-friendly.
Your work will help streamline operations and empower our staff to provide better care for vulnerable individuals. If you’re passionate about leveraging technology to make a difference in the Care & Support sector, this role is for you!
Key Responsibilities:
- Provide technical support and guidance for digital tools, including Sona Time-Management and Care Planning systems.
- Collaborate with Care & Support teams to assess staff digital skills and create tailored training tools.
- Act as the primary contact for C&S system-related queries, troubleshooting, and escalating complex issues to systems’ providers.
- Manage the Digital Inbox, triaging queries and ensuring timely responses.
- Assist in C&S systems testing, validation, and day-to-day administration.
- Support data cleansing, migration, and maintenance to ensure accuracy in preparation to the Care Planning system implementation.
- Develop user guides, FAQs, and instructions’ materials to promote C&S digital adoption.
- Liaise with the Digital Technology and Care & Support teams to align systems with organisational goals.
Full JD is available on request.
Requirements:
Essential (E):
- Right to work in the UK.
- Ability and willingness to commute to the Outward London office (N17) up to five days a week and travel regularly to other Outward service delivery sites in North-East London as required.
- Proven experience in the Care & Support sector.
- Strong IT background, including implementing and supporting software systems.
- Experience in training staff and creating training materials.
- Excellent understanding of care sector requirements, including shift planning and compliance.
- Proficiency in troubleshooting and managing software platforms.
- Collaborative mind-set with the ability to support technical and care teams.
- Understanding of safeguarding responsibilities and commitment to promoting the welfare of vulnerable adults
Desirable (D):
- Educated to degree level or equivalent in IT, Digital Technology, or a related field
- Level 3 Diploma in ICT Systems Support.
- Familiarity with SaaS platforms and system configuration
- Ability to assess and improve digital proficiency across a diverse workforce
- Knowledge of Equality and Diversity principles and their application in the workplace
Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
- 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
- Comprehensive Learning & Development Programme
- Cycle-to-Work Scheme
- Death in Service Benefit
- Health Assured – Employee Assistance Programme
- Eye care Vouchers
- Flu Jab Reimbursement
- Pension Scheme
- Purchase Additional Annual Leave
- Refer-a-Friend Scheme
Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.
How to Apply
If you think you have the necessary skills and the right attitude, please send your CV and your covering letter outlining your motivation for applying to Outward, how your skills and experience align with the requirements of the Care & Support Digital Technology Officer role, and any particular achievements or projects that demonstrate your suitability to recruitment@outward.org.uk clearly stating the job you are applying for and your name in the subject of the email.
The closing date for all applications is 18th December 2024
We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
We are committed to equal opportunities and welcome applications from all sections of the community.
As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI)? Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.