Skip to main content

Area Manager – Care & Support

Key Information

Job Ref
Job Type
Closing Date
6th June 2022
Office London, N17 with travel to various locations, North and East London
£40,519 per annum
Contract Hours


We are Outward, a forward thinking and inclusive charity based in north east London supporting people with care and support needs to live with dignity and purpose. Our work is diverse- supporting people with learning disabilities to live independently in their own homes, supported holidays and short breaks in our beautiful country side retreat, dynamic young people’s services and specialist outreach work, enabling people with complex autism conditions to thrive in the community. We are proud to deliver high-quality care and support services for over 45 years and are passionate about our values to Engage, Enable and Empower people.

If you are looking to build a rewarding career with a not– for-profit organisation, come and join our Care and Support senior management team as an Area Manager. At the heart of operations, you will join two Area Manager colleagues specialised in complex needs and supported living services; you will be providing leadership for managers of our Outreach and Supported Living Services for people with learning disabilities (low-moderate support needs) and our Young people’s supported housing services (Care leavers 16y+).

Our dynamic young people’s services are going from strength to strength empowering clients by developing their skills and confidence to improve their employment and education opportunities and help them realise their potential, preparing young people for adult life.

Our outreach and supported living services for people with learning disabilities are delivered across North and East London and are highly regarded, supporting people to increased independence and meet personal aspirations.

If you are positive and enthusiastic with a strong background in management and delivering high quality personalised services to people with support needs we would love to hear from you

The main purpose of the job and what we expect:

  • This is a strategic lead operational role. You will be accountable in ensuring the contracts you oversee across a broad geographical region meet our contractual, regulatory and qualitative expectations.
  • Auditing services you are responsible for, enabling our teams to deliver high quality service.
  • You will manage, develop and motivate team managers, inspiring confidence and providing leadership in delivering our new business plan and three year strategy.
  • Performance management and budgetary expertise form a crucial part of this role. It is essential that you have a sound understanding of budgets and have the ability to manage within tight financial restraints.
  • Growing our Outreach and Young People provision will be one of your key targets
  • You will foster trauma informed practices and share your experience of working with teams in line with PIE (psychologically informed environments) framework
  • You will take on the role safeguarding lead (children and young people) and keep up to date with relevant legislation relating to children and young people in care
  • You will appreciate the challenges and barriers that young people from disadvantaged backgrounds face and an understanding of the factors affecting their lives.
  • Working with our Quality and Involvement Team, you will deliver a service that meets and aims to exceed the expectations of the people we support, their funders and the local authority.
  • As part of the senior management team, you will be required to join the senior management on call rota

 About you

  • You will share our values and passion to engage, enable and empower vulnerable adults to lead the lives they want.
  • Using your extensive management experience of working in a similar setting you will have developed the skills you need to engage and motivate a team to provide creative and flexible services  that make a positive difference to people’s lives.
  • We are looking for enthusiastic candidates with sound operational knowledge
  • Ideally you are qualified to at least NVQ / QCF Level 5 (or equivalent) and although not mandatory, or have a professional qualification
  • People skills are a must – you will be able to command the respect of your colleagues and enable the best of their abilities. You will be a key figure in communicating with other stakeholders and are able to build professional and positive working relationships.
  • It is essential that candidates applying for either role will have experience working with Learning Disabilities
  • Strong IT skills are required

Positive behaviour Support

Outward Housing supports people who are known to present behaviours of concern by using the Positive Behaviour support model because PBS puts the person first.

PBS is pro-active and the main focus is getting the environment right for the individual, rather than responses/reactions following challenging behaviour and on better supporting the person through improving their quality of life.

PBS approaches are based on a set of values of enabling inclusion, choice, participation and equality of opportunity. PBS is about working in partnership with the person, their family, staff and professionals.

Existing knowledge/experience in following the PBS approach would be beneficial but not essential as we do provide extensive training. A shared value of understanding and supporting a person’s behaviour and finding ways to work with them to improve this is essential.

Employee Benefits

We value everything our support workers do for the people we support, so we provide a great benefits package:

  • 25 days Annual Leave excluding Bank Holidays (Pro-rata for part-time)
  • Computing scheme
  • Credit Union scheme
  • Cycle-to-Work scheme
  • Death in Service Benefit
  • Health Assured – Employee Assistance Programme
  • Eye Care Vouchers
  • Flu Jab Reimbursement
  • Long Service Awards
  • Pension Scheme
  • Purchase Additional Annual Leave
  • Refer-a-Friend Scheme
  • Retirements
  • Loans (Including season tickets and parking permit loans
  • Blue Light Card

We are committed and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk/or their records, we will require an Enhance Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you have the necessary skills and the right attitude for the role please complete an Application form by following the link below:

The closing Date for all applications is 9am on 6th June 2022

Interview will be held on 16th June 2022

Outward is committed to equality and diversity and welcomes applications from all sections of the community.