Skip to main content

Young People Support Officer

Key Information

Job Ref
Job Type
Closing Date
23rd December 2022
Waltham Forest, London, E17
£23,854 per annum
Contract Hours


About Outward
Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We strive to provide innovative and responsive housing and support services that promote choice and independence for people with a variety of needs including; young people, adults with mental health support needs, learning disabilities, autism and older people.

About the Role
We are now looking for enthusiastic, creative and committed individuals to join the team working in our Young People’s Service. The young people referred to our service face many challenges and deserve an enthusiastic staff team committed to supporting them to look forward to a promising future. Strong applicants for this role will have experience of supporting young people to address the issues that affect them, such as low self-esteem, getting into training and employment, gang links, mental health issues and developing the life skills needed to live independently. If you feel you can bring a fresh approach and a commitment to supporting young people to meet their full potential, then we want to hear from you.

Areas of work include:
• Ensuring each young person is consulted and empowered as the co-designer of their support plan
• Using your empathetic and caring approach to help the young people develop their confidence and skills.
• Having the confidence to take proactive and creative approaches to encouraging our young people to follow through on their plans and goals.
• As a medium term service, the young people must move on within two years and a key part of your role will be to support them to develop the skills necessary to manage in their own home.
• Assessing the suitability of referrals made to the service and managing relets and occupancy sign-ups.
• Supporting residents to maximise their benefit entitlement, budget effectively and adhere to their occupancy agreement.

We are looking for 2 full time post to become a fixed part of the weekly rota. This post will involve working earlies / evenings, weekends & sleep in shifts as part of a 4 week rota, incl. bank holidays. You will be provided with comprehensive training and be supported every step of the way to develop your career with us.

Positive behaviour Support
Outward Housing supports people who are known to present behaviours of concern by using the Positive Behaviour support model because PBS puts the person first.

PBS is pro-active and the main focus is getting the environment right for the individual, rather than responses/reactions following challenging behaviour and on better supporting the person through improving their quality of life.

PBS approaches are based on a set of values of enabling inclusion, choice, participation and equality of opportunity. PBS is about working in partnership with the person, their family, staff and professionals.

Existing knowledge/experience in following the PBS approach would be beneficial but not essential as we do provide extensive training. A shared value of understanding and supporting a person’s behaviour and finding ways to work with them to improve this is essential.

Outward has a comprehensive selection of benefits including:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card

About Outward
Outward has been providing high-quality support and care services to vulnerable people for over 40 years. Set up by parents of children with a disability looking for alternatives to institutional care, our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals.

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

To Apply

If you think you meet the requirements of the role then please submit an application form detailing how by referring to the job description and person specification. You can do this by following the link below:

The closing date for all applications is 9am on 23rd December 2022.
Successful applicants will be invited to attend an interview which is likely to be Thursday 5th & Friday 6th January 2023.

Outward is committed to equality and diversity and welcomes applications from all sections of the community.