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Tenancy Management Officer

Key Information

Job Ref
Job Type
Closing Date
22nd July 2022
Hale Village, Tottenham Hale
£29, 568
Contract Hours


About Outward

For over 40 years, Outward has been providing high-quality support, care and supported housing services to vulnerable people in London and has grown from strength-to-strength. We believe in engaging, enabling and empowering the people we support to make positive choices and take advantage of good opportunities.

About the Role

Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups?

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.

Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

As a Tenancy Management Officer you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants and a commitment to sustaining tenancies wherever possible.

You will also be able to effectively manage tenancy breaches including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with Income Management Team to ensure that rent arrears are kept to a minimum.  The successful candidates will also have excellent organisational, administrative and IT skills, and a commitment to excellent customer service.


We value everything our staff do for the people we support, so we provide a great benefits package:

  • Up to 25 days annual leave plus bank holidays (pro rata for part time)
  • Computing Scheme
  • Cycle-to-Work Scheme
  • Health Assured – Employee Assistance Programme
  • Blue Light Card
  • Eye care Vouchers
  • Flu Jab Reimbursement
  • Pension Scheme

For a Comprehensive list of all our benefits, please visit or website

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

How to Apply

If you think you have the necessary skills and the right attitude please complete an Application form by following the link below.

The closing date for all applications is 22nd July 2022

Interviews will be held 28th July 2022

We are committed to equal opportunities and welcome applications from all sections of the community.