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Service Charge Officer

Key Information

Job Ref
Job Type
Closing Date
4th November 2021
Head Office (N17) & Remote working
£17,700 per annum
Contract Hours


About Outward

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.

Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

About the Role

We aim to consistently provide high quality services to our residents. We are looking for a highly motivated, customer focused, solution orientated individual to work with us on the delivery of service charges.

You will be working within the Income & Service Charge team, supporting the business on all phases of annual service charge process, ensuring that project deliverables are completed on time and the quality of outcomes is good.  This role includes supporting on the setting and delivery of service charges. You will support the Income & Service Charge Manager in ensuring all activities are legislatively compliant. This is a proactive and exciting role also to showcasing your service charge expertise to support an improvement budgeting and reconciliation.

You will need to demonstrate excellent interpersonal skills, be able to work well under pressure, show attention to detail and be able to prioritise your work. Communicate clearly in both written and verbally to a range of stakeholders. If you are competent in all areas of service charge administration, able to work independently within a busy team and are keen to make a difference to for our customers, we would like to hear from you.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward


We value everything our support workers do for the people we support, so we provide a great benefits package such as:

  • Flexible working hours that will give you the work life balance that is right for you
  • Up to 25 days annual leave plus bank holidays (pro rata for part time)
  • Computing Scheme
  • Credit Union Scheme
  • Cycle-to-Work Scheme
  • Death in Service Benefit
  • Health Assured – Employee Assistance Programme
  • Blue Light Card
  • Eye care Vouchers
  • Flu Jab Reimbursement
  • Long Service Awards
  • Pension Scheme
  • Purchase Additional Annual Leave
  • Refer-a-Friend Scheme
  • Retirements
  • Loans (including season tickets and parking permit loans)

How to Apply

If you think you meet all the requirements of the role then please detail how by referring to the job description and person specification. An application can be completed by following the link below:

If you would like to discuss the role then please contact Shinnel Nelson on 07966 536 099.

The closing date for all applications is 23:59pm on 4th November 2021

Interviews will be held week commencing the 8th November 2021

We are committed to equal opportunities and welcome applications from all sections of the community.