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Quality Assurance Manager

Key Information

Job Ref
Job Type
Closing Date
30th October 2022
Main Office base in London, N17 but with hybrid home/office working expected. Occasional visits to services based across North and east London.
£32,854-£34,000 (dependent on experience)
Contract Hours


About Us

Outward (Housing) is a vibrant and inclusive charity providing care, supported housing, respite breaks and community support services to more than 450 people with learning disabilities, autism or other support needs due to age, circumstance or disability. We have been operating successfully for over 45 years, are part of the Newlon Group and work predominantly across North and East London.

We employ more than 400 people, provide services in 9 London boroughs and work with many community volunteers who support our charitable activities.

We believe every person should have the opportunity to be valued, active and contributing participants in local communities; living the life they choose and breaking down barriers they face, by support which engages, enables and empowers people towards further independence.

The Role

We are looking for a quality assurance manager who can lead on implementing the delivery of our quality assurance and control frameworks ensuring we can remain compliant with key regulators and strive for continuous improvement and excellence.

The right person for the role will be committed to improving the lives of people we support and house through quality and performance improvement activity. The post holder will need to demonstrate excellent communication, organisational and presentation skills and will have well developed skills in data and information analysis and reporting. We are currently developing our digital strategy and expect, in the coming two years, that more of our quality assurance processes and performance reporting will be delivered through digital platforms. The post holder therefore, will need to positively embrace information technology and work in partnership with our digital project manager to manage this change effectively.

Key Responsibilities and Tasks

  • Assuming overall accountability for management of quality assurance and performance reporting systems and processes
  • Responsible for the relationship with Outward’s Insurance brokers
  • An understanding of the Care Quality Commission inspection regime and regulations and experience of supporting services to prepare for external quality inspections.
  • ensuring data collected meets regulation and best demonstrates compliance during inspection
  • Line management of two quality and business support officers
  • Responsibility for complaints management processes
  • Data protection lead
  • Ensuring policies and procedures are up-to-date, document controlled and publicised
  • Servicing and facilitating the health and safety committee
  • Providing succinct, reasoned & well analysed reports on a variety of data strands including but not limited to: safeguarding, PBS impact & complaints and compliments
  • Undertaking annual reviews of systems, processes and data and presenting clear and concise reports with recommendations for improvements
  • Co-ordination of internal and external audit process
  • Ownership of the organisational improvement plan
  • Document control management
  • Timely and accurate reporting of key performance data
  • Attending senior management and occasional board and committee meetings to present reports on performance and compliance
  • Working with our digital lead to improve efficiency and effectiveness of our quality assurance systems including the review and evaluation of digital solutions
  • Working in partnership with the service improvement manager, preparing information for the safeguarding board
  • Delivering training workshops to managers as required


We value everything our staff do for the people we support, so we provide a great benefits package such as:

  • Flexible working hours that will give you the work life balance that is right for you
  • Up to 25 days annual leave plus bank holidays (pro rata for part time)
  • Computing Scheme
  • Credit Union Scheme
  • Cycle-to-Work Scheme
  • Death in Service Benefit
  • Health Assured – Employee Assistance Programme
  • Blue Light Card
  • Eye care Vouchers
  • Flu Jab Reimbursement
  • Long Service Awards
  • Pension Scheme
  • Purchase Additional Annual Leave
  • Refer-a-Friend Scheme
  • Retirements
  • Loans (including season tickets and parking permit loans)

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

How to Apply

If you think you have the necessary skills and the right attitude please complete an Application form by following the link below. Please details how you feel you meet the requirements of the post by referring to the job description.

The closing date for all applications is 23:59pm on 30th October 2022

Interviews will be held Week commencing 7th November 2022

We are committed to equal opportunities and welcome applications from all sections of the community.