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Project Manager – Digital & Systems

Key Information

Job Ref
Job Type
Temporary - Fixed term
Closing Date
29th May 2022
Office London, N17 with possible travel to various locations, North and East London
£38,000 - £42,000 per annum dependent on experience
Contract Hours


About Us

Outward (Housing) is a vibrant and inclusive charity providing care, supported housing, respite breaks and community support services to more than 450 people with learning disabilities, autism or other support needs due to age, circumstance or disability. We have been operating successfully for over 45 years, are part of the Newlon Group and work predominantly across North and East London.

We employ more than 400 people, provide services in 9 London boroughs and work with many community volunteers who support our charitable activities.

Our vision is that every person should have the opportunity to be valued, active participants in their communities; living the life they choose and breaking down barriers they face by support which engages, enables and empowers people towards further independence.

The Role

This is a Fixed Term Role for 18 months with possible extension

We are looking for an experienced and enthusiastic project manager to help take our charity forward at an exciting time as we embrace digital transformation and technology. We have recognised that a new digital care records solution will further improve quality and reduce the burden of excessive administration and paperwork in our care and support and business support services.

Freeing up time and resources so colleagues can give maximise face to face contact with people who need our care services, being more efficient and effective in our work and better evidencing the quality and impact of our services are the key drivers for this strategy.

In addition to the need for fit for purpose, digital care records the charity, alongside our parent company Newlon Housing Trust, will be moving to Microsoft 365 in 2022 and the post holder will be pivotal in project managing this transition for Outward.

We need an experienced end-to-end digital project manager to manage the scoping and mapping phase, oversee the procurement of suitable digital platform(s) and then work with the selected supplier to steer the project through implementation phases to successful completion that is on time, on budget and to internal stakeholders’ satisfaction.

This will involve working with the senior leadership team, external agencies, front-line services, inter-group departments and stakeholders to ensure aligned timeframes, documentation and to deliver key project milestones.

The right person for the role will have the skills and ability to work closely with care and support operational colleagues, understanding their service and regulatory needs and fostering a positive ‘can-do’ approach, competency and confidence in digital solutions.

Key Responsibilities and Tasks

  • Assuming overall accountability for end-to-end delivery of key digital and technology projects.
  • Working with the senior management team and Board of Trustees in defining and shaping our digital vision
  • Developing and managing detailed project plans for digital and technology projects in areas such as digital care records, on boarding on Microsoft 365, SharePoint and other identified systems.
  • Identifying opportunities to improve systems and processes via digital projects
  • Identifying possible digital solutions and engaging internal stakeholders to review and evaluate the suitability of these solutions
  • Managing the overall procurement of approved software
  • Ensuring roadmaps, KPIs and quality/timeline/budget targets are achieved
  • Working with key stakeholders to develop success criteria for key projects/programmes
  • Managing project budgets including monitoring, reporting and overall responsibility for ensuring value for money

NB: Day to day IT support and systems are delivered via our Group IT function and therefore not part of this role although close working relationships will be required and joint project planning processes established to deliver on the key projects of Microsoft 365 and digital care records.

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment.  If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.


We value everything our support workers do for the people we support, so we provide a great benefits package:

  • 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
  • Comprehensive Learning & Development Programme
  • Computing Scheme
  • Credit Union Scheme
  • Cycle-to-Work Scheme
  • Death in Service Benefit
  • Health Assured – Employee Assistance Programme
  • Eye care Vouchers
  • Flu Jab Reimbursement
  • Long Service Awards
  • Pension Scheme
  • Purchase Additional Annual Leave
  • Refer-a-Friend Scheme
  • Retirements
  • Loans (including season tickets and parking permit loans)
  • Blue Light Card

How to Apply

If you think you are who we are looking for, please submit an application form by following the link below:

The closing date for all applications is 23:59pm on 29th May 2022

Interviews will be held Week commencing 6th June 2022

Diversity at Outward

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.  Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.