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Income & Service Charge Manager – Maternity Cover

Key Information

Job Ref
Job Type
Temporary - Fixed term
Closing Date
5th November 2021
Head Office N17 & Remote Working
£40,000 per annum pro rata
Contract Hours


About Outward

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.

Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

About the Role

We aim to consistently provide high quality services to our residents. We are looking for a highly motivated, customer focused, solution orientated individual to work with us on the delivery of income management and service charges.

You will be working within the Housing Team, and will be responsible for the annual review of rents and service charges and ensure they are fully implemented within the required timescales and adhere to best practice and legislation.

Day to day responsibility for the Income team, ensuring rent & service charge income is maximised through arrears management  and escalation processes.

Pro-actively contributing to Outward’s management team, deputising for the Head of Housing. Meet all targets set and any relevant corporate objectives, including production of KPI’s and stats. Regularly consider new strategies, legislation, policies, trends, practices and initiate and implement any changes where appropriate to maximise income collection and deliver a customer focused service.

You will need to demonstrate excellent interpersonal skills, be able to work well under pressure, show attention to detail and be able to prioritise your work. Communicate clearly in both written and verbally to a range of stakeholders. If you are competent in all areas of service charge administration, able to work independently within a busy team and are keen to make a difference to for our customers, we would like to hear from you.

This is a Fixed Term post for 9 months. This will be reviewed and may be extended for a further period.


We value everything our support workers do for the people we support, so we provide a great benefits package such as:

  • Flexible working hours that will give you the work life balance that is right for you
  • Up to 25 days annual leave plus bank holidays (pro rata for part time)
  • Computing Scheme
  • Credit Union Scheme
  • Cycle-to-Work Scheme
  • Death in Service Benefit
  • Health Assured – Employee Assistance Programme
  • Blue Light Card
  • Eye care Vouchers
  • Flu Jab Reimbursement
  • Long Service Awards
  • Pension Scheme
  • Purchase Additional Annual Leave
  • Refer-a-Friend Scheme
  • Retirements
  • Loans (including season tickets and parking permit loans)

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

How to Apply

If you feel you meet the requirements of the post then please complete and application form detailing how by referring to the job description and person specification. You can do this by following the link below:

The closing date for all applications is 9am on 5th November 2021

Interviews will be held on Wednesday 17th November 2021

If you would like to discuss the role then please contact Emma Richardson on 0207 597 7658.

Diversity at Outward

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.  Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.