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Income Management Officer

Key Information

Job Ref
Job Type
Closing Date
20th November 2023
London N17
£31,848 per annum
Contract Hours


About the Role
Are you looking for a chance to develop your existing skills in Housing Management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups?

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people, ex rough sleepers and people with mental health support needs across North and East London.

Outward Housing Department provides Housing Management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

As an Income Management Officer, you will work as part of the Income Management Team to reduce rent & service charge arrears. You will have a range of tasks which will vary depending on where support is required most. You will need to have the ability to be flexible, to aim support at maximising income and helping customers to access appropriate help and advice. You will work towards targets and report regularly on performance to the Income & Service Charge Manager.

About Outward
Outward has been providing high-quality support and care services to vulnerable people for over 40 years. Set up by parents of children with a disability looking for alternatives to institutional care, our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals.

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

We value everything our staff do for the people we support, so we provide a great benefits package:
• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card

How to Apply
If you think you have the experience and enthusiasm we are looking for, please complete an application form and detail how you feel you meet the requirements of the role by referring to the job description and person specification. You can do this by following the link below:

Closing date for all applications is 9am on 20th November 2023.

Interviews will be held week commencing 27th November 2023

Outward is committed to equality and diversity and welcomes applications from all sections of the community.