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Housing Services and Compliance Manager

Key Information

Job Ref
Housing Services and Compliance Manager
Job Type
Closing Date
23rd April 2024
Tottenham Hale, London, N17
£36,225 per annum
Contract Hours


About Outward

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We strive to provide innovative and responsive housing and support services that promote choice and independence for people with a variety of needs including; young people, adults with mental health support needs, learning disabilities, autism and older people.

About the Role

Are you looking for a chance to develop your existing skills as a manager in a supported housing environment? Do you feel you can bring a fresh approach and dynamic new ideas and commitment to providing a maintenance, compliance and administration service which supports our client groups?

Outward Housing Department provides a housing management service aimed at sustaining vulnerable people in their tenancies. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management services to their supported housing homes.

As a Housing Services and Compliance Manager you will be expected to ensure that a comprehensive, sensitive and efficient maintenance, and compliance service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, and experience leading a team to provide effective and efficient administration support to colleagues.

You will also be able to effectively manage customer complaints relating to maintenance,

Ensure health and safety checks are compliant and provide comprehensive performance reports on repairs for both in house and landlord services and escalate underperformance with landlords.  You will also be able to increase customer satisfaction by implementing areas of service improvement.

The successful candidates will also have excellent organisational, administrative and IT skills, and a commitment to excellent customer service.

Employee Benefits include:

Outward has a comprehensive selection of benefits including:

  • Comprehensive Learning & Development Programme
  • Computing Scheme
  • Credit Union Scheme
  • Cycle-to-Work Scheme
  • Death in Service Benefit
  • Health Assured – Employee Assistance Programme
  • Eye care Vouchers
  • Flu Jab Reimbursement
  • Long Service Awards
  • Pension Scheme
  • Refer-a-Friend Scheme
  • Blue Light Card

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

To Apply

If you think you meet the requirements of the role then please submit an application form detailing how by referring to the job description and person specification. You can do this by following the link below: