More than 40 years, Outward has been providing high-quality support and care services to vulnerable people across London and has grown from strength-to-strength. We believe in engaging, enabling and empowering the people we support to make positive choices and take advantage of opportunities that come along to enhance their life experience
About the Role
We are recruiting for an enthusiastic and committed Deputy Manager to work as a second Deputy Manager alongside the service manager, to lead and motivate a large support team at Parkholme, to provide meaningful support that will make a genuine difference to the people that live at the service
We are looking for someone who may have experience or a willingness to develop into this role. The role involves a combination of management and administration task as well as delivering hands on support to the six people who live at the service. You will need to be an effective communicator with family members and with other professionals involved with the service. The role will include some rota management, supervision and appraisal, overseeing training records, key work roles as well as Health & Safety management.
You will be required to work early and late shifts on the rota as well as weekends and bank holidays. You may also be asked to do an occasional support and will provide regular out of hours on-call support for which additional payment will be made.
Parkholme is a supported living scheme tailored to provide personalised services to people with Autism, encouraging consistency in the support delivery that helps people learn and achieve goals and aspirations.
Parkholme is three story detached property consisting of six flats over three floors with communal and office space on the ground floor. The service is situated in the centre of Hackney and close to public transport routes
- You will work within the core values of Outward to engage, enable and empower the people we support to achieve goals and ambitions that are meaningful to them
- You will develop and motivate the team of support workers to show enthusiasm as well as positive and friendly can do attitudes at all times and to deliver high quality and personalised support
- You will have strong IT skills and be able to manage your own time and to work under pressure at times to deliver results
- You will work with another Deputy Manager the service manager to maintain KPI’s and ensure the service is audit and inspection ready at all times
- You will work with the team creating a culture where the support plans are actively implemented and continually reviewed so that people are supported safely and effectively and the way that they prefer
- You will work with the service manager in implementing current legislation and CQC requirements
- You will work to deliver a service that meets and exceeds the expectations of the people we support, their families, the local authority and other regulatory bodies
You will share our values and passion to engage, enable and empower vulnerable adults with Autism and make a positive difference to people’s lives.
As the Deputy Manager you will be responsible for ensuring the delivery of a high quality support service for people with Autism through making sure the service adheres to all the relevant legislative, performance standards and contract compliance.
You will be an excellent communicator liaising effectively with key stakeholders including statutory multi-disciplinary and health professionals, family members and the people we support.
You will be able to interpret and apply policy into practice for example, principles and practices of safeguarding adults at risk, the mental capacity act and upholding the rights of the people we support to be involved at all levels of decision making.
You will have involvement with budget management as well as health and safety.
- NVQ Level 3 in Social Care or equivalent
- Experience of leadership within a team
- Good organisational skill
- Experience of planning activities in house and out of service
- Problem solving skills
- Experience working towards and documenting care standards
Positive behaviour Support
Outward Housing supports people who are known to present behaviours of concern by using the Positive Behaviour support model because PBS puts the person first
PBS is pro-active and the main focus is getting the environment right for the individual, rather than responses/reactions following challenging behaviour and on better supporting the person through improving their quality of life.
PBS approaches are based on a set of values of enabling inclusion, choice, participation and equality of opportunity. PBS is about working in partnership with the person, their family, staff and professionals.
Existing knowledge/experience in following the PBS approach would be beneficial but not essential as we do provide extensive training. A shared value of understanding and supporting a person’s behaviour and finding ways to work with them to improve this is essential.
We value everything our staff do for the people we support, so we provide a great benefits package:
- Flexible working hours that will give you the work life balance that is right for you
- Up to 25 days annual leave plus bank holidays (pro rata for part time)
- Computing Scheme
- Credit Union Scheme
- Cycle-to-Work Scheme
- Death in Service Benefit
- Health Assured – Employee Assistance Programme
- Blue Light Card
- Eye care Vouchers
- Flu Jab Reimbursement
- Long Service Awards
- Pension Scheme
- Purchase Additional Annual Leave
- Refer-a-Friend Scheme
- Loans (including season tickets and parking permit loans)
Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.
How to Apply
If you think you have the necessary skills and the right attitude please complete an Application form by following the link below. Please details how you feel you meet the requirements of the post by referring to the job description:
The closing date for all applications is 23:59pm on 3rd July 2022
Interviews will be held on Week commencing 10th July 2022
We are committed to equal opportunities and welcome applications from all sections of the community.