Brokerage & Advice

Brokerage and Direct Payment Advice

Our brokerage team is trained by the National Brokerage Network and has been supporting people to develop person-centred support plans and to access appropriate services since 2011. We are able to provide brokerage and advice services to people in North and East London.

The team is experienced in offering brokerage support to both adults and young people, and in supporting people with complex needs who require intensive support packages.

What is brokerage?

Brokerage is the process of helping people to find their way through the often complex systems of disability support to a better life.

A broker has the role of helping people plan and organise the support they need but is neither a Care Manager nor a service provider. They are a bit like a travel agent, helping you piece together your ideal holiday with the budget you have. In a broker's case, they help you piece together the best support plan for you.

Brokers work with individuals and their circles of support if requested. Our brokers are able to:

  • Develop person-centred plans

  • Plan and research so you know the options to suit your budget

  • Inform you of opportunities in the community that might be of interest to you, including work, education, social events and recreational activities

  • Research transport options

  • Direct you to services such as payroll and insurance if you wish to employ your own staff

  • Help you put your plan into action.

We can provide advice and support on a fixed-cost and hourly basis. Fixed costs range from £100 to £250 depending on individual needs and requirements.

How to contact us

Call the Brokerage Team on 020 8980 7101 or email us at info@outward.org.uk