About us - Our board

Jackie Ballard: Chair of Outward Housing

Jackie was born in Scotland, educated in Wales and has a degree in Social Psychology from the London School of Economics (LSE). She has had a varied career, including roles in social work and further education as well as political life. She has held elected office in four tiers of government - Town, District, County Council and Westminster.

Since she left politics in 2001, she has led four charities of different sizes (£1m to £110m turnover) - the RSPCA, Action on Hearing Loss, Womankind Worldwide and Alcohol Concern. She was a (non-exec) board member of IPSA (Independent Parliamentary Standards Authority) from its inception until January 2013.

Jackie is currently a Non-Exec Director of Eastside Primetimers (a not for profit consultancy), a member of the board of London Travelwatch and a Lay Member of the Lambeth Clinical Commissioning Group.

Jackie as Chair of Outward is also a member of the Newlon Trust Board and is now Vice Chair of the Group.

Maria Grogan

Maria is a member of the Newlon Trust Board and joined Outward in December 2011. Within the Newlon Group she is also Chair of Access Homes and serves on the Audit and Risk Committee.

Maria has held various roles in Banking and Asset Management, focussing on Change and Product Development, including an Executive Board role at Allium Capital.

Maria's career has given her skills and experience in project and programme management, strategic planning, product development, business change and project and programme delivery.

Shelley Joyce

Shelley is currently a student at the London School of Economics undertaking an MSc in Gender, Development and Globalisation.

She joined the Outward Board in September 2014 and has 20 years' experience in strategic communications and organisational change, most recently at EY, where she delivered complex transformation initiatives.

Shelley has worked across multiple communication disciplines, including several years in public relations as well as marketing, for international organisations, including Accenture, BNY Mellon and H&K Strategies.

Shelley is originally from Northern Ireland and studied International Business and Languages at Heriot Watt University, Edinburgh. She has a Diploma in Public Relations and has worked and lived in New York and France. She has a WSET Advanced certificate in wine and is currently learning to play the piano. Her interests include politics, art, yoga, live music, travel and languages.

Alan McNab

I was raised in Scotland and have a degree in Mathematics and Statistics from the University of Dundee. Early jobs in economics and pharmaceutical research were followed by 30 years in a range of commercial and leadership roles with Shell International, including leading strategy and operational change programmes for customer-focussed businesses in the UK, Germany and across 70 countries globally. I am now in my eighth year as an independent management consultant advising on performance improvement and acquisitions.

My career has provided me with a variety of skills including customer-led service delivery, business operations, construction and facilities management, strategy development, management consultancy plus financial, investment, project, programme and change management. I am an advisory team member of an executive search business and a non-executive director of a UK software development company having previously been on the Advisory Board of the advocacy organisation Results UK and a director of several Shell UK subsidiaries.

Married to Sue, we live in London and are both committed 5-2 dieters. My other interests include jogging, hiking, gardening, watching football and the theatre.

I was attracted to Outward by its strong customer-led philosophy and its commitment to provide the services customers want in the way they would like them. From family experience I have seen the positive impact that quality focussed care provision integrated from various suppliers can have on individuals, families and communities. I believe passionately that being customer-led is the best way to succeed especially in today’s challenging times. I hope that my insights and experiences (albeit in a different environment to Outward) from providing 24/7 complex operational services for
customers across dispersed locations and under challenging financial constraints can benefit Outward.

Tim Miller

Tim has a background in commissioning and policy for housing, support and care services. He has worked for a number of London boroughs and NHS Clinical Commissioning Groups and is currently the Lead Commissioner for Adult Mental Health in Haringey.

Tim previously worked in housing and homelessness services and was a board member for Pitsmoor Youth Housing Trust, a charity providing supported housing for young people in Sheffield.

Yemi Oluseun

Yemi is a change management consultant with experience in delivering regulatory and business transformation projects.

She has a computer science background and has a MBA degree from London Business School.

Outside of her day job, Yemi is a Prince’s Trust Next Steps Business Mentor. She is also enjoys yoga and Afrobeats dance.

Joyce Saunds

Joyce is currently Chief Executive of a charity that provides rough sleepers and street homeless people with hostel accommodation and facilitates changes that individuals strive to make in their lives.

She has specialised in performance auditing and strategic planning in fire, police and local authorities. She has a particular interest in support and enablement service provision for people with disabilities and people on the autism spectrum.

Katie Smith

Katie has a background in health behaviour change specialising in research into smoking cessation and weight management. She is currently a Research Fellow at Queen Mary University of London and has worked for the university for over 12 years. Katie trained and got her doctorate in Health Psychology in 2012.

Katie has three young children that keep her on her toes! Henry, her three year old son, has complex medical needs as a result of birth injury so she hopes that her experience with providing the intense care to her young son can help with her new role on the board of trustees.

Carol Tilbury

I grew up on a farm in Essex. I attended a secondary modern school and left at the age of 14. I went to work in restaurants, such as the Golden Egg, the Golder Fish and the Little Chef at Margaretting in Essex. I had my first baby at the age of 20 years old and went on to have four other children, one of whom has special needs and has mild learning disabilities. I then came to live in London in 1972 in Forest Gate, Stratford and then onto Tower Hamlets.

My children has all grown up now and have their own children, making me a Nanny and they call me Nanny Ann. They are all at work except for my son with special needs. I am an unpaid carer for him, as he lives in an independent living scheme and has difficulties in his daily life.

I am very motivated, feisty, assertive, genuine, empathetic and approachable woman. I live and love to work in a diverse setting/community and I can take instruction. I am an artist of poetry, painting, drawing, dancing and acting in my spare time. The negative aspects of me are I don't like bullies, being patronised, and lies.

I am a Christian and I love my church and bible studies. I am a people person and love to be helpful wherever I am. I am in a good place both physically and mentally and ready to do something that will benefit the community. I have booked myself onto ICT training in the Carers Centre starting from the 13th July.