About us - Our board

Jackie Ballard: Chair of Outward Housing

Jackie was born in Scotland, educated in Wales and has a degree in Social Psychology from the London School of Economics (LSE). She has had a varied career, including roles in social work and further education as well as political life. She has held elected office in four tiers of government - Town, District, County Council and Westminster.

Since she left politics in 2001, she has led four charities of different sizes (£1m to £110m turnover) - the RSPCA, Action on Hearing Loss, Womankind Worldwide and Alcohol Concern. She was a (non-exec) board member of IPSA (Independent Parliamentary Standards Authority) from its inception until January 2013.

Jackie is currently a Non-Exec Director of Eastside Primetimers (a not for profit consultancy), a member of the board of London Travelwatch and a Lay Member of the Lambeth Clinical Commissioning Group.

Jackie as Chair of Outward is also a member of the Newlon Trust Board and is now Vice Chair of the Group.

Maria Grogan

Maria is a member of the Newlon Trust Board and joined Outward in December 2011. Within the Newlon Group she is also Chair of Access Homes and serves on the Audit and Risk Committee.

Maria has held various roles in Banking and Asset Management, focussing on Change and Product Development, including an Executive Board role at Allium Capital.

Maria's career has given her skills and experience in project and programme management, strategic planning, product development, business change and project and programme delivery.

Shelley Joyce

Shelley is currently a student at the London School of Economics undertaking an MSc in Gender, Development and Globalisation.

She joined the Outward Board in September 2014 and has 20 years' experience in strategic communications and organisational change, most recently at EY, where she delivered complex transformation initiatives.

Shelley has worked across multiple communication disciplines, including several years in public relations as well as marketing, for international organisations, including Accenture, BNY Mellon and H&K Strategies.

Shelley is originally from Northern Ireland and studied International Business and Languages at Heriot Watt University, Edinburgh. She has a Diploma in Public Relations and has worked and lived in New York and France. She has a WSET Advanced certificate in wine and is currently learning to play the piano. Her interests include politics, art, yoga, live music, travel and languages.

Alan McNab

Alan was raised in Scotland and has a degree in Mathematics and Statistics from the University of Dundee. Early jobs in economics and pharmaceutical research were followed by 30 years in a range of commercial and leadership roles with Shell International, including leading strategy and operational change programmes for customer-focussed businesses in the UK, Germany and across 70 countries globally. He is now in his eighth year as an independent management consultant advising on performance improvement and acquisitions.

Alan's career has provided him with a variety of skills including customer-led service delivery, business operations, construction and facilities management, strategy development, management consultancy plus financial, investment, project, programme and change management. He is an advisory team member of an executive search business and a non-executive director of a UK software development company having previously been on the Advisory Board of the advocacy organisation Results UK and a director of several Shell UK subsidiaries.

Married to Sue, Alan lives in London and they're both committed 5-2 dieters. His other interests include jogging, hiking, gardening, watching football and the theatre.

Alan was attracted to Outward by its strong customer-led philosophy and its commitment to provide the services customers want in the way they would like them. From family experience he has seen the positive impact that quality focussed care provision integrated from various suppliers can have on individuals, families and communities. He believes passionately that being customer-led is the best way to succeed especially in today’s challenging times.

Yemi Oluseun

Yemi is a change management consultant with experience in delivering regulatory and business transformation projects.

She has a computer science background and has a MBA degree from London Business School.

Outside of her day job, Yemi is a Prince’s Trust Next Steps Business Mentor. She is also enjoys yoga and Afrobeats dance.

Joyce Saunds

Joyce is currently Chief Executive of a charity that provides rough sleepers and street homeless people with hostel accommodation and facilitates changes that individuals strive to make in their lives.

She has specialised in performance auditing and strategic planning in fire, police and local authorities. She has a particular interest in support and enablement service provision for people with disabilities and people on the autism spectrum.

Carol Tilbury

Carol grew up on a farm in Essex. She attended a secondary modern school and left at the age of 14. She went to work in restaurants, such as the Golden Egg, the Golder Fish and the Little Chef at Margaretting in Essex.

Carol had her first baby at the age of 20 years old and went on to have four other children, one of whom has special needs and has mild learning disabilities. She then came to live in London in 1972 in Forest Gate, Stratford and then onto Tower Hamlets.

Carol's children are all grown up now and have their own children, making her a Nanny "they call me Nanny Ann". They are all at work except for her son with special needs. She is an unpaid carer for him, as he lives in an independent living scheme and has difficulties in his daily life.

Carol is very motivated, feisty, assertive, genuine, empathetic and an approachable woman. She lives and loves to work in a diverse setting/community and can take instruction. She is an artist of poetry, painting, drawing, dancing and acting in her spare time. The negative aspects are that she doesn't like bullies, being patronised, and lies.

Carol is a Christian and loves her church and bible studies. She is a people person and loves to be helpful wherever she is. She is in a good place both physically and mentally and ready to do something that will benefit the community. She has also booked herself onto ICT training in the Carers Centre.