How we involve service users
Below is a list of how we involve our service users in our day-to-day business. Also in other related webpages, we put some more "meat on the bones" on a few of these areas.
HUMAN RESOURCES
- Recruitment training is available and service users are paid to interview direct support staff.
- Service users are involved in training staff
- Service users are involved in writing job descriptions and person specifications, and interview questions.
SHAPING SERVICE DELIVERY
- Person centred planning and support planning for individuals
- Involvement in management structures
- Interests in concerns raised influences Quality Committee's agenda
- Informing the business plan
- Complaints and suggestions
- One off consultation around specific proposed service changes.
- Tenant meetings.
SERVICE MONITORING QUALITY CHECKS
- Paid Focus Groups
- Service improvemnt action planning
- Health & safety checks
- Surveys / audits
- Evaluating effectiveness of change and monitoring outcomes.
INFORMATION & COMMUNICATION
- Clear and accessible jargon free basic information to all service users
- Service User Guides
- Tenant handbooks
- Complaints booklet
- wherecani.org for service users with learning disabilities in Waltham Forest
- Full training programme for service users
- Newsletters
- Outward's website
- Freephone numbers for reporting repairs and maintenance
- Information about other services in the wider community
- Drop-in's, social events
- Access to IT and multi-media technologies.
Fri 13/04/2007 01:15 PM
