Complaints procedure.
Complaints
If you receive a service from Outward and are unhappy with any aspect of the support or housing we provide you can make a complaint to us. You may make the complaint yourself or someone else such as a family member or advocate may make the complaint on your behalf.
There are a number of ways you can complain to Outward:
· Complete a complaints form and send it to us.
· Talk to a member of staff and tell them your complaint, they can write it down for you
· You can e-mail us on complaints@outward.org.uk
A manager will write to you within 5 working days, acknowledging your complaint and informing you who is investigating.
We aim to respond fully to your complaint within ten working days from the date of acknowledgment.
If you're dissatisfied with our response you can access our appeals process.
For more information you can view our full complaints procedure in the Easy to Read section.
